Privacy Policy

Glencoe Prime Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, call us, or submit a service request through the website. By using this website, calling us, or submitting a request for service, you acknowledge and agree to the practices described in this Privacy Policy.

This website is primarily informational and is intended to help users learn about appliance repair services and request contact regarding service-related needs. No online transactions are processed through this website, and no credit card or payment card information is requested, collected, stored, or processed through the website.

When you submit a call request form or other service request form through this website, the information you provide may include personal information such as your name, telephone number, email address, address, appliance-related details, service preferences, and any additional information you choose to provide in your message. Form submissions are transmitted to us through email for the purpose of responding to your inquiry, scheduling service, coordinating service needs, and maintaining service-related communications.

We may also collect information when you contact us by telephone, leave a voicemail, send an email, respond to a text message, or otherwise communicate with us. This may include your contact information, the content of your communications, scheduling details, appliance and repair information, and records of customer service interactions.

In addition to information you voluntarily provide, this website may automatically collect certain non-personal or device-related information when you visit the site. This may include your browser type, device type, operating system, IP address, approximate geographic location, referring pages, pages viewed, time spent on the website, clicks, and general website usage data. This information may be collected through cookies, web beacons, server logs, or similar technologies to help us understand website traffic, improve website performance, enhance user experience, and support website administration.

Cookies are small data files stored on your device that help websites remember information and improve functionality. Web beacons are small electronic files that help analyze website usage and effectiveness. By using this website, you understand that non-personal browsing data may be collected through cookies, web beacons, and similar technologies for analytics, functionality, performance monitoring, and user experience improvement. You may be able to limit certain cookie activity through your browser settings, but doing so may affect the operation or convenience of some website features.

We use the information collected through this website and through your communications with us for legitimate business and service-related purposes, including responding to inquiries, contacting you regarding requested services, scheduling appointments, confirming service details, coordinating technicians or service partners, improving customer support, operating and maintaining the website, analyzing trends, preventing misuse, and complying with legal obligations.

By calling us or submitting a service request through this website, you expressly agree to allow us and our partners to contact you by phone, email, or text message for service-related purposes. These communications may include responses to your inquiry, appointment scheduling, appointment reminders, service coordination, follow-up communications, customer support, operational updates, and related service matters. Your consent to receive these communications applies even if you initially contacted us through a different communication channel.

You further acknowledge and agree that the information you provide may be shared with our trusted partners when reasonably necessary for operational and service needs. Such partners may include dispatching providers, technicians, subcontractors, customer support providers, communication providers, website hosting providers, analytics providers, and other vendors or business partners who assist in providing, facilitating, supporting, or improving our services. We may share personal information with these trusted partners only as needed for business operations, customer service, scheduling, repair coordination, communications, technical support, legal compliance, or related service functions.

We do not sell credit card information because this website does not process payment card transactions. We also do not collect payment card data through the website. We may, however, disclose information if required to do so by law, regulation, court order, legal process, governmental request, or to protect rights, property, safety, users, the public, or our business operations.

If you provide another person’s contact information or service-related information through the website or by phone, you represent that you have the authority to provide that information and to permit us to contact that individual as necessary in connection with the requested services.

Because website request forms are transmitted by email, you understand and accept that email may not always be a fully secure method of communication. While we take reasonable measures to protect information in our possession, no method of internet transmission, website storage, or email communication can be guaranteed to be completely secure. Accordingly, you provide information through this website at your own risk.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, we cannot guarantee absolute security, uninterrupted functionality, or that the website will always be free from unauthorized intrusion, malware, interception, or other security risks.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining records of service requests, coordinating operations, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our business interests. Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

This website may use third-party tools, service providers, or integrations for hosting, analytics, communication routing, spam protection, form delivery, or website performance. These third parties may process non-personal browsing data and, where applicable, limited personal information as necessary to provide services on our behalf. Their use of information may also be governed by their own privacy terms and legal obligations.

This website may contain links to other websites, platforms, or third-party services for convenience or informational purposes. We are not responsible for the privacy, security, content, or practices of any third-party website or service, and your use of such third-party resources is at your own discretion and subject to their own terms and policies.

This website is not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13 through this website. If information is believed to have been submitted by or about a child under 13 without appropriate authorization, we may delete it when reasonably practicable.

If you no longer wish to receive text messages, phone calls, or other communications from us relating to your request or service inquiry, you may opt out by calling (224) 379-6453 and requesting that future communications be limited, except where contact is reasonably necessary to complete an existing service request, comply with law, or protect legal rights.

Depending on applicable U.S. law, you may have certain rights regarding personal information, such as the right to request access to or correction of certain information we maintain about you, subject to reasonable verification and any lawful exceptions. Because this website is primarily informational and supports direct service inquiries, any such requests will be handled in a commercially reasonable manner consistent with applicable law and our operational needs.

By using this website, calling us, or submitting a service request, you agree that any dispute, claim, or controversy arising out of or relating to the website, your use of the website, your communications with us, or the services requested through the website shall first be addressed exclusively through direct negotiation with us. You agree to waive, to the fullest extent permitted by applicable law, any right to sue or take legal action beyond direct negotiation for disputes related to the website or services.

To the fullest extent permitted by applicable law, you further agree that the maximum total compensation, damages, recovery, or liability available for any claim, dispute, or cause of action relating in any way to the website, your use of the website, any communications with us, or any requested or referred services shall not exceed one hundred dollars ($100), regardless of the theory of liability asserted.

You also agree that, in the event of any dispute, claim, or disagreement relating to the website or services, each party shall bear its own legal fees, attorneys’ fees, costs, and expenses, and you expressly waive any claim to recover such fees, costs, or expenses from us or our partners.

Nothing in this Privacy Policy is intended to waive any rights or protections that cannot be waived under applicable law. If any provision of this Privacy Policy is found to be invalid, unenforceable, or unlawful, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

We may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, business practices, website features, or operational needs. Any updated version will become effective when posted on this website. Your continued use of the website, continued communications with us, or continued submission of service requests after any changes are posted constitutes your acceptance of the revised Privacy Policy.

By accessing or using this website, placing a call, submitting a form, or otherwise contacting us for appliance repair or related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the practices, permissions, limitations, and dispute terms described herein.